Are our products really artificial plants?
Yes, all of our products are artificial plants, carefully designed and manufactured to give a realistic look and feel.

Do Artificial Plants Need Routine Maintenance?
No routine maintenance is required. Artificial plants do not need to be watered, pruned or fertilized, you simply need to keep them clean and tidy.

Can I place artificial plants outside?
Most artificial plants are suitable for indoor use. If you want to use it outside, choose weather-resistant artificial plants designed for outdoor environments.

How to clean artificial plants?
You can use a soft cloth or blow dryer on low setting to gently clean the artificial plant surface. Avoid using overly wet cleaners.

Do artificial plants fade?
Our artificial plants are manufactured from light-resistant materials to reduce the chance of fading. But long-term exposure to sunlight may cause slight fading.

Can I replace the artificial plant’s pot?
Yes, you can change the pots of the artificial plants according to your personal preference. Make sure to choose a pot that is the right size for your plant.

Can artificial plants be customized?
Yes, we provide customized service. Please contact our customer support team for more information.

How long do artificial plants live?
The lifespan of artificial plants depends on the use environment and maintenance methods. Proper use and care can keep artificial plants looking great and durable for years.

Can I buy your product in physical store?
We are an online store, you can buy our products on our website. We provide worldwide shipping.

Are returns and refunds accepted?
Yes, we accept returns subject to our return and refund policy. Please see our returns policy page or contact customer support team for more information.

Can I make changes to my order after order confirmation?
Once an order is confirmed, our processing time is very fast, so it may be difficult to change an order after it has been confirmed. Please get in touch with our customer support team as soon as possible and we will do our best to assist you.

Do we offer wholesale or bulk order?
Yes, we offer wholesale and bulk order options. Please get in touch with our business partnership team for more information and a custom quote.

Can I get samples before buying?
Yes, we provide sample service. Please contact our customer support team to find out how to obtain samples.

Do Artificial Plants Smell?
Our artificial plants are specially treated to minimize odor. Most of the time, they won’t have a noticeable taste.

Can I spray perfume on artificial plants?
Spraying perfume on artificial plants is not recommended as some perfume ingredients may cause damage to the plant. For added fragrance, use a fragrance mist specially designed for artificial plants.

Do I need to assemble artificial plants?
Most of the time, our artificial plants come pre-assembled, you don’t need to assemble them yourself. You just take it out of the package and put it in place.

How do I choose which artificial plants are right for me?
We offer artificial plants in many types and sizes. You can choose the artificial plants that suit you according to your space needs, style preferences and considerations such as indoor/outdoor use. If in doubt, please contact our customer support team for advice.

Can I add decorations to artificial plants?
Yes, you can add decorations such as garlands, ribbons or trinkets to the artificial plants to add a personal touch if you prefer.

Do you offer international shipping?
Yes, we offer international shipping. The specific shipping cost and delivery time will vary according to the destination. During checkout, you can select the appropriate shipping option.

How can I contact the customer support team for further assistance?
You can contact our customer support team by:

Email: service@grupopaver.com
Our customer support team will respond to your query as quickly as possible and provide you with the assistance you need.